Refund policy

1. Hosted subscriptions

New workspaces get a 14-day trial with full functionality and sample data, so you can evaluate the platform before paying.

If you are charged and the platform does not work for you, contact support within 7 days of the charge and we will refund the current period in full, provided the workspace has not exceeded 500 verified payments.

2. Renewals

Renewal charges are refundable within 3 days of the charge if the workspace has not been used in the new period. After that, the remaining period is non-refundable but you can cancel to stop the next renewal.

3. Self-hosted licences

Licence keys are issued immediately and cannot be revoked once the software is installed. Refunds are available within 7 days of purchase if you have not deployed the licence to a production domain.

After deployment, licences are non-refundable, but we will work with you to resolve installation or configuration problems.

4. What is not refundable

• Charges for periods already used beyond the windows above.
• Custom development, migration or onboarding work already delivered.
• Accounts suspended for violating the acceptable-use terms.

5. How to request

Email info@naklashop.com from the workspace owner address with the invoice number and a short description of the problem. Approved refunds are returned through the original payment method within 7–10 business days.